Returns policy details
1.1 If you are a consumer, you have a legal right to cancel a Contract [under the Consumer
Protection (Distance Selling) Regulations 2000) during the period set out below in clause
1.2. This means that during the relevant period if you change your mind or for any other reason you
decide you do not want to keep a Product , you can notify us of your decision to cancel the Contract
and receive a refund. Advice about your legal right to cancel the Contract is available from your
local Citizens' Advice Bureau or Trading Standards office. 1.2 You may cancel a Contract from the
date you receive the Dispatch Confirmation, which is when the Contract between us is formed. If
the Products have already been delivered to you, you have a period of 8 (eight) working days in
which you may cancel, starting from the day you receive the Products.
1.3 To cancel a Contract, you must contact us in writing by sending us an e-mail to or by sending a
letter or by contacting our Customer Services telephone line (please see Contact Us section of the
website). You may wish to keep a copy of your cancellation notification for your own records.
1.4 You will receive a full refund of the price you paid for the Products. We will process the refund
due to you as soon as possible and, in any case, within 14 calendar days of the day on which we
received the returned Products. If you returned the Products to us because they were faulty or mis-
described, please see clause 1.5.
1.5 If you have returned the Products to us under this clause 1 because they are as accepted by us
to be faulty or mis-described, we will refund the price of a defective Product in full, any applicable
delivery charges, and any reasonable costs you incur in returning the item to us.
1.6 We refund you on the credit card or debit card used by you to pay.
1.7 If the Products were delivered to you: (a) you must return the Products to us as soon as
reasonably practicable; (b) unless the Products are faulty or not as described (in this case, see
clause 1.5), you will be responsible for the cost of returning the Products to us; (c) you have a legal
obligation to keep the Products in your possession and to take reasonable care of the Products
while they are in your possession.
1.8 Details of your legal right to cancel and an explanation of how to exercise it are provided in the
1.9 As a consumer, you will always have legal rights in relation to Products that are faulty or not as
described. These legal rights are not affected by the returns policy in this clause 8 or these Terms.
Advice about your legal rights is available from your local Citizens' Advice Bureau or Trading